Shipping:
- $7.00 shipping on all US orders
- Free shipping on all US orders of $75+
- Local Deliveries have a convenience fee of $3.00 for orders under $75, orders over $75 are delivered for free and include all residences within these zip codes: 52001, 52002, 52003. All local deliveries are made between Friday-Sunday. We will notify you via email or messenger when your order has been delivered.
- Processing time: 2-3 Business days, Orders ship between 3-5 business days
- Local in-store pick-up available (Please select Pickup in shipping options upon checkout).Processing time may take 2-3 business days for in store pickup due to inventory being split between two locations. We will notify you when your order is ready for pickup via email or messenger.
- In the event of a lost or misdirected package, please contact USPS with your tracking number to file a claim. We will do our best to assist you and attempt to right the situation.
- We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer's expense.
- We are not responsible for refunding or replacing shipments for packages shown as delivered. We will help with any information and tracking needed for customers to file a claim with USPS. We will work with customers to replace packages after sending us a copy of their filed police report.
Damages:
- Damages must be reported within 3 days of receiving merchandise or they are INELIGIBLE to be returned.
- We are not responsible for damages to clothing caused by improper care of handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
Our Return Policy:
- We accept returns for refund for exchange or in store credit only (store gift card) within 30 calendar days from the date you receive your order. For In-Store Pickups, the 30 days begin when your order is first available in-store. If you wait more than 30 days to pick up your order, the items become FINAL SALE.
- Returns are accepted and issued a store credit or exchange if they meet the stores return criteria: All items must be unworn, unwashed, and tags still attached, smoke free and pet free damage
- Non-refundable items: Accessories, swimwear, jewelry, leggings, intimate items including but not limited to swimsuits, bralettes, bodysuits. Seasonal merchandise, deal of the day, consignment items and items that are discounted more than 20% are also FINAL SALE.
- If your order qualified for FREE SHIPPING and your return would make your order now subject to shipping charges (original order minus return item is under $75), $7.00 will be deducted from your refund. We do not refund any shipping charges.
- If any returns do not meet these requirements, you will be contacted and your request for return will be declined.
Pre-order Returns:
- Pre-orders: Merchandise may be returned up to 30 days from date of receipt for IN-STORE CREDIT ONLY and must follow all other guidelines in return policy listed above.
Return Address:
3430 Dodge Street
Unit 25
Dubuque, IA 52003
Return Packaging:
- Shoes must be returned in their original box and placed inside an additional, protective shipping package or box. Damage to the original shoe box makes the shoes ineligible for returns.
- Return shipping is the responsibility of the customer on all returns.
Refund and Processing Times:
- You will be notified via the email address associated with your order when we process your return. It can take 2-3 business days to fully process your return. Refunds will be issued to a gift card. If your original order qualified for FREE SHIPPING and your return would then cause that order to be subject to shipping charges (order is below $75), $7.00 will be deducted from your refund.
- If you have any questions regarding the processing of your return, please feel free to email us at trendsettersfashionbq@hotmail.com
Thank you so much,
Desirae and Trendsetters Team