Return Policy

Our Return Policy: 

  • We accept returns for refund for exchange or in store credit only (store gift card) within 30 calendar days from the date you receive your order. For In-Store Pickups, the 30 days begin when your order is first available in-store. If you wait more than 30 days to pick up your order, the items become FINAL SALE.
  • Returns are accepted and issued a store credit or exchange if they meet the stores return criteria: All items must be unworn, unwashed, and tags still attached, smoke free and pet free damage
  • Non-refundable items: Accessories, swimwear, jewelry, leggings, intimate items including but not limited to swimsuits, bralettes, bodysuits. Seasonal merchandise, deal of the day, consignment items and items that are discounted more than 20% are also FINAL SALE.
  • If your order qualified for FREE SHIPPING and your return would make your order now subject to shipping charges (original order minus return item is under $75), $7.00 will be deducted from your refund. We do not refund any shipping charges. 
  • If any returns do not meet these requirements, you will be contacted and your request for return will be declined.  

Pre-order Returns: 

  • Pre-orders: Merchandise may be returned up to 30 days from date of receipt for IN-STORE CREDIT ONLY and must follow all other guidelines in return policy listed above. 

Holiday Return Policy: 

  • Orders placed on or between Nov 21st and December 24th will be eligible for return until January 5th for in store credit (or 30 days from date of purchase). Holiday returns must be postmarked no later than January 5th if  outside the 30 day return window. ALL OTHER RETURN GUIDELINES STILL APPLY.

Return Address: 

3430 Dodge Street 

Unit 25

Dubuque, IA 52003


Return Packaging: 

  • Shoes must be returned in their original box and placed inside an additional, protective shipping package or box. Damage to the original shoe box makes the shoes ineligible for returns. 
  • Return shipping is the responsibility of the customer on all returns. 

Refund and Processing Times: 

  • You will be notified via the email address associated with your order when we process your return. It can take 2-3 business days to fully process your return. Refunds will be issued to a gift card. If your original order qualified for FREE SHIPPING and your return would then cause that order to be subject to shipping charges (order is below $75), $7.00 will be deducted from your refund.
  •  If you have any questions regarding the processing of your return, please feel free to email us at


Thank you so much,

Desirae and Trendsetters Team